Contact Us
BOOKING ENQUIRIES
Speak directly with our Australian based Reservations Team any time between 8:00am to 9:00pm AEST, 7 days a week to make a new booking, alter an existing booking or to get more information on any of our hotel locations.
Guests who have booked through a travel agency or third-party website (for example Booking.com or Expedia) must contact these companies directly to make any amendments or cancellations to their reservation.
GENERAL FEEDBACK
We welcome your concerns, compliments and feedback. Tell us what you loved, or let us know what we can do better by completing our Online Feedback Form.
HOTEL CONTACT INFORMATION
Please note — To receive assistance with new or existing bookings, please contact our Australian based Reservations Team.
Adelaide Street, Brisbane
+61 7 3171 5100
Bondi Junction
+61 2 8305 7600
Broadbeach
+61 7 5579 6200
Campbell Street, Sydney
+61 2 8318 8888
Chatswood
+61 2 8318 2000
Church Street, Parramatta
+61 2 8859 2888
Coward Street, Mascot
+61 2 9058 8888
Herschel Street, Brisbane
+61 7 3999 8000
Kent Street, Sydney
+61 2 8263 5500
Mascot Central – TEMPORARILY CLOSED
+61 2 8320 1888
North Ryde
+61 2 8488 9000
North Sydney
+61 2 8319 9888
Pitt Street, Sydney – TEMPORARILY CLOSED
+61 2 8263 7400
Southport
+61 7 5646 4888
Sussex Street, Sydney – TEMPORARILY CLOSED
+61 2 9160 2400
Waterloo
+61 2 8394 4200
World Tower, Sydney
+61 2 8263 7500
Zetland – TEMPORARILY CLOSED
+61 2 8074 9000