Eminence Terms & Conditions

Effective Wednesday 7 June 2023

1. INTRODUCTION

1.1 These Terms and Conditions form the basis of the Eminence Member Discount Program. They are intended to protect both Members and Meriton Suites. It is the Member’s responsibility to read and understand them.

1.2 These Terms and Conditions are effective from the date specified above and may be amended by Meriton Suites from time to time.

1.3 Every Member is bound by these Terms and Conditions.

2 . DEFINITIONS

2.1 In these Terms and Conditions, unless the context otherwise requires:

“Benefits” means any of the facilities, discounts, services, or arrangements offered or available to a member due to Membership with Eminence.
“Eminence Member Rates” refers to the nightly hotel rates offered to the Member.
“Eminence” means the loyalty program operated by Meriton Suites.
“Eminence Terms & Conditions” means these Terms and Conditions as amended from time to time.
“Member” means individuals who sign up to Eminence.
“Membership” means Membership of Eminence.
“Member Profile” means the profile that is stored by Meriton Suites to manage the personal data of a member.
“Meriton Suites” means Meriton Property Services Pty Ltd (69 115 511 281).
“Reservation” refers to reserving a hotel suite at Meriton Suites.
“Reservations Team” refers to the Meriton Suites team that manages the inbound phone calls to the Meriton Suites Contact Centre.

3. MEMBERSHIP

3.1 Membership in the Eminence loyalty program is open only to individuals. Membership is not open to families, groups, companies, trusts, partnerships, other entities, government departments, agencies, animals or inanimate objects. Meriton Suites offers business guests the Elevate Direct 2.0 loyalty program for company use.

3.2 Members may enrol in Eminence through the manual enrolment page at www.meritonsuites.com.au/eminence by selecting “Sign Up” and indicating their desire to join Eminence or by enrolling in Eminence while reserving a hotel suite through the Meriton Suites website. Membership is offered at the discretion of Meriton Suites. Meriton Suites has the right to accept or reject any application for Membership.

3.3 Members are obligated to provide and maintain accurate and true personal information when applying for Membership in Eminence or using any Eminence benefits. Failure to do so may invalidate Membership in Eminence and any subsequent hotel reservation at Meriton Suites’ sole discretion. It is each Member’s responsibility to update personal information within the Member Profile.

3.4 Applicants must provide an email address and password to create a Member Profile. The email address and password will be used for the security of the Member’s Membership information within the Member Profile. It is the Member’s responsibility to ensure that their password is kept secure.

Note: Meriton Suites does not keep a record of passwords so you must ensure your password is kept secure, never write it down and avoid choosing obvious passwords like your name or email address.

3.5 Each Enrolment requires a unique email address. The same email address cannot be used for multiple Memberships.

3.6 In line with our Privacy Policy, Meriton Suites collects your information on your application and securely stores it as part of your Membership.

3.7 By joining Eminence, you confirm your permission to opt-in and receive marketing emails from Meriton Suites. You may unsubscribe by selecting “Unsubscribe” at the footer of the email received from the Meriton Suites Mailing List.

4. MEMBER BENEFITS

4.1 To make a Reservation with the Eminence Member Rate, a Member must sign in to their Member Profile on the Meriton Suites website and select the Eminence Member Rate option when selecting their chosen suite type.

4.2 Meriton Suites Terms & Conditions apply to any reservations that a Member confirms.

4.3 The discount level offered to a Member as part of the Eminence Member Rates is a dynamic discount that may vary from time to time.

4.4 Eminence Member Rates are available at all Meriton Suites locations, for stays in all suite types, up to 20 consecutive nights per stay. Minimum length of stay may apply to specific dates. All hotel suites at Meriton Suites are subject to availability, which may be limited during weekends, school holidays and other major events.

4.5 The Eminence Member Rates are not available for 31 December (New Year’s Eve).

4.6 The Eminence Member Rates are not available during ‘Special Event’ periods.

4.7 Eminence Member Rates cannot be applied to past or existing bookings where a Member has not selected the Eminence Member Rates.

4.8 Benefits associated with Eminence cannot be used in conjunction with any other offer, including (but not limited to) negotiated corporate or group rates or any other discounts such as sales or reservation/promo codes issued by Meriton Suites.

4.9 Discounted Rates are unavailable over the telephone or via email with our Reservations Team or when reserving through third-party booking websites.

5. MEMBER OBLIGATIONS AND RESPONSIBILITIES

5.1 Each Member is responsible for ensuring their Membership details are correct when making bookings through their account and must change any details where necessary. Meriton Suites accepts no responsibility for any losses arising from a Member’s inability to access their Member Profile or any failure to complete a reservation due to the Member losing their password or failing to keep Membership details complete and up to date. Without limiting the foregoing, Meriton Suites have no liability to a Member for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by a Member which are incomplete, incorrect or inaccurate or arising from their non-arrival to a confirmed reservation, or any other fault of the Member.

5.2 A Member must also not:

(a) act in any way that breaches the Eminence Terms & Conditions; or

(b) abuse or misuse of the Eminence Member Discount Program, any Benefits, facilities, services or arrangements accorded to the Member as a result of the Membership, including by:

(i) engaging in illegal or fraudulent activities;
(ii) supplying or attempting to supply false or misleading information or making a misrepresentation to Meriton Suites or any Meriton Group business unit.
(iii) selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any Benefits associated with the Eminence Member Discount Program;
(iv) acting in a hostile, abusive or aggressive way towards any Meriton Suites staff or the staff of any Meriton Group business unit.

6. GENERAL

6.1 The use of the Eminence Member Rates may not be available from time to time when we undergo scheduled maintenance on the Meriton Suites website.

6.2 Meriton Suites reserves the right to terminate any Membership to Eminence at its sole and absolute discretion without assigning any reason.

6.3 Eminence and all related discounts or offers are subject to modification or cancellation at the discretion of Meriton Suites, with or without notice.

6.4 Eminence Member Rates are valid for short-stays only. Members who wish to stay 21+ consecutive nights will be offered the Extended Stay rates in lieu of the Eminence Member Rates.

6.5 Eminence members can save credit or debit card details within their Member Profile to have these details on hand to provide when confirming a new reservation using the Eminence Member Rates. This is an optional feature, and having the details saved within your Member Profile is not mandatory. Where you have saved your card details with us: we will securely store your card details to guarantee a reservation only. Saved card details are not used to process payments or used to prepay a reservation.

6.6 Governing Law: The Eminence Terms & Conditions and Membership in the Eminence Member Discount Program are governed by and construed in accordance with the laws of the State of New South Wales, Australia, irrespective of where the application for Membership has been completed by a Member or submitted to Meriton Suites. In any action or other legal process with respect to any matter in connection with these Terms and Conditions or Membership, the Member submits to the non-exclusive jurisdiction of the State of New South Wales.

6.7 Nothing in the Eminence Terms & Conditions affects any rights a Member may have and which by law cannot be excluded, including under the Competition and Consumer Act (2010) and under State and Territory consumer protection legislation.

6.8 Eminence membership cards (physical and digital cards) have been discontinued and are no longer in use. Members are no longer required to produce a membership card on check-in, nor must they use a membership card to create a booking.

6.9 Eminence Member IDs are no longer issued and are no longer used by Meriton Suites. Members only require using their email address and password to access their Member Profile. Eminence Members IDs are longer required to access the Eminence Member Rates.