Terms & Conditions at Meriton Suites
Please read these Terms & Conditions carefully as they incorporate the basis upon which bookings are accepted by Meriton Suites.
Making a booking automatically accepts all the Terms & Conditions outlined hereunder. Meriton Property Services Pty Ltd. ABN 69 115 511 281 (Meriton Suites) reserves the right to change and/or modify any of these Terms & Conditions at any time without notice and such changes will become effective immediately. Please check these Terms & Conditions periodically for changes. The effective date of these Terms & Conditions is Tuesday 14 September 2021.
Meriton Suites will not guarantee or confirm a booking made more than 51 weeks (or 358 days prior to arrival). Requests and quotes beyond this period may be possible, however, no rates and availability will be guaranteed and confirmed. Meriton Suites reserves the right to cancel or amend (with reasonable notice) any bookings made beyond this period.
Afterpay is now available at all Meriton Suites locations, allowing hotel guests who book directly with us to pay for their stay in 4 fortnightly payments by using the Afterpay App at check-in.
- Afterpay can only be used to make payments for direct bookings made on the Meriton Suites website or bookings made over the phone with our Reservations Team.
- Guests who have booked through a travel agency or third-party website will not be able to pay for their booking with Afterpay.
- Afterpay cannot be used to cover the refundable bond for the suite. A valid credit/debit card must be presented to cover any refundable bonds that are requested at check-in.
- Afterpay is not available for bookings that require pre-payment before arrival such as bookings on Friday 31 December 2021 (New Year’s Eve).
More details about using Afterpay at Meriton Suites can be found in our Afterpay FAQs section.
Please note that Afterpay is not a service provided by Meriton Suites. It is a facility offered by Afterpay Pty Ltd.
AMENITIES AND PERSONAL COMFORTS
The following amenities are included in all suites (variations may apply and brands are subject to change):
- Bedding linen, blankets and pillows.
- Kitchen tea towels, dishwashing liquid and dishwashing tablets.
- Washing machine laundry detergent.
- Bathroom amenities: shampoo, conditioner, body wash, body lotion and soap.
Check-in/arrival time is from 2:00pm. We allow guests to arrive earlier and to store any luggage until the suite is ready. Early check-in prior to 2:00pm will be subject to availability, and cannot be guaranteed.
Check-out/departure time is prior to 10:00am.
If the hotel is fully committed on the departure date, late departures or extensions not already confirmed will not be permitted. Extra charges may apply if a guest stays beyond their checkout/departure time.
BABY COTS AND HIGHCHAIRS
Baby cots are available upon request at a cost of $5.00 per night (including linen and blanket). Highchairs are also available upon request and are available at no charge for the duration of your stay.
Baby cots and highchairs are subject to availability, and cannot be guaranteed.
All 1, 2 and 3 bedroom suites are equipped with king-zipped beds in each bedroom that can be split into two single beds. If the single bed configuration is required your preference needs to be requested at the time of booking as 24 hours notice is required. Studio suites have king beds that do not split.
Extra charges may apply if the bedding configuration is changed on the day of arrival, or at any time during your stay.
BONDS/ CREDIT CARD PRE-AUTHORISATION
For all bookings, a refundable bond is required upon arrival. And covers any damage or theft of hotel property that may occur to the suite/s during the occupied dates.
|SUITE type:||BOND AMOUNT:|
1 Bedroom suite
|2 Bedroom suite||$200.00|
|3 Bedroom suite||$400.00|
|Penthouse Collection suite||$2000.00|
A full inspection of all suites will be conducted by hotel management after each guest departs to determine if there is any damage or theft. Excessive cleaning charges may also be taken out of the bond if deemed necessary by hotel management. The bond refund will be processed 24 hours after the final guest departs and any outstanding amounts owing are paid in full.
Our standard cancellation policy requires booking cancellations or changes to be advised to us by 2:00pm local time of the hotel’s location, 1 day prior to arrival.
Penthouse Collection reservations require booking cancellations or changes to be advised to us by 2:00pm local time of the hotel’s location, 3 days prior to arrival.
If the guest does not arrive by 11:00pm local time on the arrival date without alerting the hotel, the booking will be released and the first night of accommodation will be charged. Any pre-payments (if any) will also be forfeited.
Guests who have booked through a travel agency or third-party website (for example Booking.com or Expedia) must contact these companies directly to make any cancellation or changes to their reservation.
*Over high demand, special event periods and group bookings alternative cancellation policies may apply. The cancellation policy will be communicated during the booking process and can be supplied in a confirmation email when requested.
Car parking facilities are available onsite at all locations, except for Campbell Street, Sydney, Surfers Paradise and Sussex Street, Sydney. Car parking cannot be pre-arranged or reserved as it is on a first-come, first-served basis. Additional parking fees apply.
You agree to enter the car park at your own risk. Meriton Suites does not accept any responsibility for damages or loss to your property or property belonging to someone else.
Street parking, when available, is regularly patrolled by the local authorities and we accept no responsibility if you choose to park off-site.
For specific information on hotel car parking, please visit our Car Parking Information page.
CARD PAYMENT SURCHARGE
A card surcharge applies to all payments made by card. This amount will be applied at the time of payment and is in addition to the nightly rates. The surcharges are as follows:
- 1.75% applies to VISA, Mastercard, American Express, JCB and Union Pay cards.
- 3.25% applies to Diners Club cards.
Please note that card surcharges may change at any time.
Children under the age of 12 years may stay at no additional charge when using existing bedding.
CREDIT/DEBIT CARD PRE-AUTHORISATIONS
Meriton Suites reserves the right when necessary to pre-authorise a credit/debit card upon arrival. Please note this process validates the presented credit card and protects both the cardholder and merchant from fraud.
We may pre-authorise a credit card for any charges we determine that you may be likely to incur during your stay. This may also include an amount to cover a security bond/deposit for damages. This pre-authorised amount is set aside by the credit card provider for a period of up to 7 business days. The pre-authorisation will affect your available funds balance and spending limit. For more information on this process, we recommend you contact your financial institution or card provider.
COMMERCIAL FILMING AND PHOTOGRAPHY
Commercial filming or photography is not permitted to be undertaken at any Meriton Suites location unless written approval has been provided by the Meriton Suites Marketing Team. Click here to view more information and how to apply for a permit.
For travel agent commission information, please click here.
The guest who registers at check-in/arrival will be held accountable for any damages to the suite and its contents during the stay dates. The registered guest will also be liable for any damages caused within hotel common areas, as well as any damage or theft to items belonging to the hotel (including damages or theft caused by who are visiting a guest in the hotel). Any damage or theft caused by the guest (and their visitors) will result in forfeiting any deposits, pre-payment and also may be subject to additional charges depending on damage or theft involved. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in/arrival.
EMERGENCY SERVICE FEE
The registered guest agrees to pay any Emergency Service Callout Fee charged for false alarms. This includes circumstances relating to smoking and cooking inside the room where the smoke alarm is triggered. Guests are advised to use the range hood when cooking.
EVICTION OF A GUEST
Meriton Suites may evict a guest or visitors without warning. Guests who are evicted from a hotel will be blacklisted from all Meriton Suites locations and we may choose to notify the police. A guest is subject to such eviction should the following (but not limited to) occur;
- Intoxication and unsavoury behaviour.
- Overcrowding, or when the number of persons in the suite exceeds the capacity: refer to Maximum Capacity Per Suite.
- Physical or verbal assault towards hotel representatives, residents or other guests.
- Wilful damage to Meriton Suites property.
- Any incident for which the police need to be called onto the premises.
- Any behaviour posing a safety threat to others.
- Ignoring advice to reduce excessive noise (music or other noise).
- Throwing of objects over the suite balconies or from windows.
- Smoking within the suite (a cleaning and deodorising fee will also apply).
FAILURE TO PAY
In the event that a guest fails to pay immediately upon demand any amount owing to Meriton Suites, pursuant to the booking and accommodation (including but not limited to telephone charges, suite damage and cleaning fees), Meriton Suites reserves the right to deny access to the guest and ask that they vacate the premises.
A minimum of 10 suites reserved on one night is considered a group booking. Any group bookings made via any form of online distribution (such as our website or a third-party website) may be cancelled and a group proposal will be supplied. Different terms and conditions will apply for group bookings. These will be communicated in the group accommodation proposal and/or agreement (if applicable). This policy also applies to a travel agents via their system.
For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all suites by 11:00pm each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.
HOUSEKEEPING SUITE SERVICING
Housekeeping services applied during the stay dates is communicated during the booking process. Our typical housekeeping service is as follows:
- Every day your suite will receive an Express Service where we will make the beds with existing linen, replace towels, replace finished amenities, stack the dishwasher and empty the rubbish.
- For stays longer than 7 nights, your suite will be fully cleaned, including all linen changed once every 7 days.
For some discounted rates, extended stay bookings (21+ nights), international tour groups and wholesalers, student and other groups a weekly housekeeping service applies. This comprises of 1 full clean once every 7 days with no housekeeping service on any other days. Additional full servicing outside the normal cycle can be arranged at an extra cost when required. Housekeeping is able to supply additional amenities at any time upon request.
ADDITIONAL FULL-SERVICE CHARGES
1 Bedroom Suite
|2 Bedroom Suite||$55.00|
|3 Bedroom Suite||$75.00|
|Penthouse Collection Suite||$120.00|
HOW TO RESERVE
Bookings can be made online at any time on our website www.meritonsuites.com.au or by contacting our Australian based Reservations Team by email or telephone.
For contact information, please visit our Contact Us page.
Alternatively, bookings can be made through most travel agencies or selected third-party booking websites.
Complimentary high-speed Wi-Fi is available at all Meriton Suites hotels and is accessible in all areas, including all suites.
LIMIT OF LIABILITY
We do our best to ensure your booking arrangements are satisfactory, however, Meriton Suites does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
MAXIMUM CAPACITY PER SUITE
Meriton Suites adheres to the following maximum suite capacities at all times:
|SUITE TYPE||MAX NO. OVERNIGHT
|MAX NO. VISITORS
|MAX NO. GUESTS & VISITORS
ALLOWED UNTIL 11:00PM
1 Bedroom Suite
|2 Bedroom Suite||4||2||6|
|3 Bedroom Suite
Penthouse Collection Suite
All hotel guests are reminded to practise social distancing, as well as adhere to any limitations on gatherings/visitors that may be in place at the time of stay. Click here to view the latest government information about physical distancing and COVID-19 restrictions.
MINIMUM LENGTH OF STAY
A minimum length of stay may apply during high demand or special event periods, as determined by Meriton Suites. If you reserve a suite over such dates (as per the booking terms and conditions) you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and may result in forfeiting any pre-payments and/or deposits.
Payment for the entire stay plus any incidentals is required at check-in/arrival. For high demand periods, special events and group bookings, different payment policies that require pre-payment may apply. The payment policy will be confirmed at the time of booking. If the payment policy has not been adhered to, the booking may be cancelled.
- Electronic funds transfer at point of sale (EFTPOS)
- American Express
- Diners Card
- China UnionPay
- Afterpay (DIRECT BOOKINGS ONLY — Please refer to AFTERPAY section of the T&Cs for more information)
Any credit cards being used for payment (including incidentals) must be present at check-in/arrival by the cardholder. A non-refundable credit card surcharge applies to all credit cards. We do not accept cash at any of our hotels. All transactions are processed in AUD (Australian Dollars). Meriton Suites does not consider differences due to currency exchange rates or fees imposed by your bank to accept AUD. Refunds are issued based on the payment method at the time of purchase. Cardholder detail, & proof of purchase may be requested to process refunds. Generally, the processing time for most refunds is 2 to 10 business days.
PENTHOUSE COLLECTION SUITES
A (refundable) credit card charge of $2000.00 applies in addition to the accommodation amount due at check-in/arrival for all Penthouse Collection suite bookings. The credit card charge will be refunded at check-out/departure after an inspection of the suite is completed by a hotel representative, deeming it in the same condition at the time of check-in/arrival.
Meriton Suites does not permit pets at any locations. An animal is considered a breach of Terms and Conditions, and you will be asked to leave or remove the animal. Service Dogs are exempt from the pet policy.
PHOTOGRAPHS AND DESCRIPTIONS
Whilst care is taken to ensure that the photos and description of our facilities and services are accurate, these are continually being changed, upgraded, and on occasion, removed from service. If any feature or facility is essential to you in choosing a particular property, we highly recommend speaking to our Australian based Reservations Team, who will assist your decision-making process, as well as advising you if that feature or facility will be available during your stay. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places in surrounding areas. Actual suites occupied may vary in decor and inclusions from those shown in photographs.
Valid photo identification (ID) matching the name of the main guest within the booking must be presented at the time of check-in/arrival. This is required in order to verify your identity for hotel security purposes.
Acceptable forms of photo identification include:
- A photo identification card (for example, a Proof of Age card or Australia Post Keypass identity card).
- Australian driver licence or learner permit.
- Foreign driver licence.
- Passport (from any country).
- Other recognised proof of age cards.
All rates are quoted in Australian dollars (AUD) and are per suite per night and include 10% goods and services tax (GST). Rates within bookings that have a valid confirmation by Meriton Suites will be honoured. Rates that have been quoted are not confirmed until a valid confirmation email has been received from Meriton Suites and therefore subject to change. Meriton Suites reserved the right to amend rates that have been confirmed at incorrect rates due to human or distribution errors.
RIGHT OF ENTRY
In the event that the Meriton Suites has a legitimate cause for concern or if the guest has not been seen nor been able to be contacted over a period of time, the suite may be entered by a hotel representative to ensure safety and comfort of all guests is in order.
RIGHT TO REFUSE ENTRY
Meriton Suites reserves the right to refuse a guest entry to the hotel or accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the hotel.
Rollaway beds are available at all of our hotels upon request at a cost of $55.00 per night (including bedding linen, blanket and pillow).
Please be advised that rollaway beds are subject to availability, and are only suited for children aged 12 or under. NOT AVAILABLE FOR ADULT USE
Rollaway beds are not available at Meriton Suites Surfers Paradise.
A garbage chute is provided on each building floor for the removal of rubbish from the suite. All guests are responsible for the removal of their own rubbish on a daily basis. Bags are provided in each suite for this purpose and additional bags are available upon request to housekeeping.
SECURITY AND LOSS PREVENTION
All Meriton Suites buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Meriton Suites takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.
Service Dogs (Guide, Assistance or Hearing Dogs) are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass (with the owner and dog’s name). Service Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Service Dog.
Silent bookings (also referred to as “incognito bookings”) are not accepted. Valid photo identification is required upon arrival and our hotel system must be able to reference correctly all guests within our hotels. Guest information is kept secure for post-stay auditing purposes and may be provided upon legal demand from the authorities. If you wish to stay under a false name or require your details to be erased from our system after your stay, we regret that this request cannot be actioned and understand that you may choose an alternate accommodation provider where your request can be met.
All Meriton Suites are non-smoking and smoking in the internal suite is not permitted. Fines will apply to guests who do not adhere to this policy. Some suites have outdoor balcony areas with ashtrays where smoking is permitted.
SOCIAL MEDIA GUIDELINES
If you intend on using social media to post about Meriton Suites, it is recommended you read the Meriton Suites Social Media Guidelines to ensure that all posting is done in a satisfactory manner.
Whilst we aim to meet all special requests, these cannot be guaranteed. Please ensure you advise our Australian based Reservations Team prior to check-in/arrival if you wish to make any special requests for your stay. Specific views, suite numbers or floor allocations are subject to availability and cannot be guaranteed.
SUITE TYPES AND ALLOCATION
Suites reserved in each booking are guaranteed, specific suite numbers (within the type reserved) and floor allocations are subject to availability upon check-in/arrival and cannot be pre-allocated or guaranteed. Higher and/or upgraded suite types need to be reserved at the time of booking to be guaranteed. If for any reason the suite type reserved is no longer available at the time of check-in/arrival, Meriton Suites will provide a substituted suite of equal or greater value and standard at the same rate confirmed. In extreme cases, Meriton Suites will relocate guests to a nearby suite or hotel of similar standard (including transportation) or alternatively offer a full refund.
Meriton Suites does not permit resale to a third-party or for trade purposes without prior consent and/or written agreement. Meriton Suites reserves the right to accept or reject any such bookings. This also applies to group bookings and negotiated corporate rates that are resold.
We highly recommend all our guests have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents or insurance providers.
A child who is staying without the accompaniment of a parent, guardian or adult over the age of 18 years is considered an unaccompanied minor. An unaccompanied minor/s may be permitted to stay at Meriton Suites if they are registered at the hotel by an adult. The adult registering the unaccompanied minor must satisfy the normal payment and identification requirements, then sign the registration card on behalf of the unaccompanied minor. Meriton Suites strongly advises against minors staying alone without adult supervision for safety reasons, as our suites may have gas cooking facilities, sharp knives, internal stairs and bathtubs which could be hazardous to minors staying alone. Meriton Suites cannot accept any responsibility for injury caused by an unsupervised minor staying in our suites, nor can we provide the service of supervising and caring for a minor during their stay.