Here at Meriton Suites, we understand the current circumstances are impacting everyone, and we’re here to help. We’re committed to offering you flexible booking options if you need to adjust any upcoming travel made direct via our Meriton Suites website or Contact Centre. To cancel or make an amendment to your reservation, please click here
Alternatively, phone our Australian based Reservations Team any time between: 9:00 AM – 6:00 PM, 7 days a week.
If your hotel reservation was booked through a travel agency or third-party website (for example Booking.com or Expedia), contact these companies directly to discuss your options.
Our standard cancellation policy requires booking cancellations or changes to be advised to us by 2PM (14:00) hotel time, one (1) day prior to arrival*.
To give you further peace of mind, we have temporarily amended our cancellation policy to allow booking cancellations or changes to be advised to us by 2PM (14:00) hotel time, same day of arrival*.
If the guest does not arrive by 11PM (23:00) on the arrival date without alerting the hotel, the booking will be released and the first night of accommodation will be charged. Any pre-payments (if any) will also be forfeited.
*Over high demand, special event periods and group bookings alternative cancellation policies may apply. The cancellation policy will be communicated during the booking process and can be supplied in a confirmation email when requested.