Terms and Conditions New Year's Eve

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To ensure your stay at Meriton Suites this New Year’s Eve is an enjoyable and stress-free occasion, we have provided some additional information for your stay.

These special Terms & Conditions apply to bookings for Thursday, 31st December 2020.

Making a booking automatically accepts all the Terms and Conditions outlined hereunder. Meriton Property Services Pty Ltd. ABN 69 115 511 281 (Meriton Suites) reserves the right to change and/or modify any of these Terms and Conditions at any time without notice and such changes will become effective immediately. Please check these Terms and Conditions periodically for changes. The effective date of these Terms and Conditions is November 2020.


ARRIVAL/DEPARTURE

Check-in/arrival time is from 2:00pm. We allow guests to arrive earlier and to store any luggage until the suite is ready. Early check-in prior to 2:00pm will be subject to availability, and cannot be guaranteed.

Check-out/departure time is prior to 10:00am, unless you have pre-booked a ‘Relaxed Check-out’ with our Australian based Reservations Team before your stay.

If the hotel is fully committed on the departure date, late departures or extensions not already confirmed will not be permitted. Extra charges may apply if a guest stays beyond their checkout/departure time.


BONDS/ CREDIT CARD PRE-AUTHORISATION

For all bookings, a refundable bond is required upon arrival. And covers any damage or theft of hotel property that may occur to the suite/s during the occupied dates.

SUITE type: BOND AMOUNT:
Studio suite
Standard suite
1 Bedroom suite
$100.00
2 Bedroom suite $200.00
3 Bedroom suite $400.00
Penthouse Collection suite $2000.00

A full inspection of all suites will be conducted by hotel management after each guest departs to determine if there is any damage or theft. Excessive cleaning charges may also be taken out of the bond if deemed necessary by hotel management. The bond refund will be processed 24 hours within the final guests departs and any outstanding amounts owing are paid in full.

We may pre-authorise a credit card for any charges we deem appropriate for the length of stay. Please ensure you have sufficient funds to cover additional incidentals for this purpose.


CANCELLATION POLICY – NEW YEARS EVE

Cancellations and amendments are permitted before:

  • 2pm local time on the 24th December 2020

Any cancellations or amendments made after the above dates receive no refunds or credits. For any additional nights booked, payment and cancellations terms are noted on your confirmation.

The above conditions may differ if you have booked through a third party website, these terms will be stated on your confirmation from their website.


CAR PARKING

Car parking facilities are available onsite at all locations, except for Campbell Street, Sydney and Sussex Street, Sydney. Car parking cannot be pre-arranged or reserved as it is on a first-come, first-served basis. Additional parking fees apply.

You agree to enter the car park at your own risk. Meriton Suites does not accept any responsibility for damages or loss to your property or property belonging to someone else.

Street parking, when available, is regularly patrolled by the local authorities and we accept no responsibility if you choose to park off-site.

For specific information on hotel car parking, please visit our Car Parking Information page.


CARD PAYMENT SURCHARGE

A card surcharge applies to all payments made by card. This amount will be applied at the time of payment and is in addition to the nightly rates. The surcharges are as follows:

  • 1.75% applies to VISA, Mastercard and Union Pay cards.
  • 3.15% applies to American Express, JCB and Diners Club cards.

Please note that card surcharges may change at any time.


EVICTION OF A GUEST

Meriton Suites may evict a guest or visitors without warning. Guests who are evicted from a hotel will be blacklisted from all Meriton Suites locations and we may choose to notify the police. A guest is subject to such eviction should the following (but not limited to) occur;

  • Intoxication and unsavoury behaviour
  • Overcrowding, or when the number of persons in the suite exceeds the capacity: refer to Maximum Capacity Per Suite.
  • Physical or verbal assault towards hotel representatives, residents or other guests
  • Wilful damage to Meriton Suites property
  • Any incident for which the police need to be called onto the premises
  • Any behaviour posing a safety threat to others
  • Ignoring advice to reduce excessive noise (music or other noise)
  • Throwing of objects over the suite balconies or from windows
  • Smoking within the suite (a cleaning and deodorising fee will also apply)

GUEST COURTESY

For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all suites by 11:00pm each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.


MAXIMUM CAPACITY PER SUITE

Meriton Suites adheres to the following maximum suite capacities at all times:

SUITE TYPE MAX NO. OVERNIGHT
GUESTS
MAX NO. VISITORS
UNTIL 11:00PM
MAX NO. GUESTS & VISITORS
ALLOWED UNTIL 11:00PM
Studio suite
Standard suite
1 Bedroom suite
2 2 4
2 Bedroom suite 4 2 6
3 Bedroom suite

Penthouse Collection suite

6 4 10

All hotel guests are reminded to practise social distancing, as well as adhere to any limitations on gatherings/visitors that may be in place at the time of stay. For the latest government information about physical distancing and COVID-19 restrictions, please select here.


MINIMUM LENGTH OF STAY

Some suite types and/or locations may have a 2 night minimum stay for bookings on Thursday, 31st December 2020. This will be communicated to you during the booking process. For more information on which suite tyes and/or locations have a 2 night minimum stay applicable, please speak directly with our Australian based Reservations Team.


PAYMENT

Pre-payment for the night of the 31st December 2020 will be required for all bookings.

You will receive an email from us within 2 business days requesting pre-payment for the night of the 31st December 2020. This will need to be done within 48 hours of receiving the email. Failure to pay within this timeframe will result in the reservation being cancelled.


PENTHOUSE COLLECTION SUITES

A (refundable) credit card charge of $2000.00 applies in addition to the accommodation amount due at check-in/arrival for all Penthouse Collection suite bookings. The credit card charge will be refunded at check-out/departure after an inspection of the suite is completed by a hotel representative, deeming it in the same condition at the time of check-in/arrival.


PHOTOGRAPHS AND DESCRIPTIONS

Whilst care is taken to ensure that the photos and description of our facilities and services are accurate, these are continually being changed, upgraded, and on occasion, removed from service. If any feature or facility is essential to you in choosing a particular property, we highly recommend speaking to our Australian based Reservations Team, whom will assist your decision-making process, as well as advising you if that feature or facility will be available during your stay. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places in surrounding areas. Actual suites occupied may vary in decor and inclusions from those shown in photographs.


PHOTO IDENTIFICATION

Valid photo identification (ID) matching the name of the main guest within the booking must be presented at time of check-in/arrival. This is required in order to verify your identity for hotel security purposes.

Acceptable forms of photo identification include:

  • a photo identification card (for example, a Proof of Age card or Australia Post Keypass identity card)
  • Australian driver licence or learner permit
  • foreign driver licence
  • passport (from any country)
  • other recognised proof of age cards.

As per our Privacy Policy, any personal information contained on the collected identification will not be on-sold and will be securely stored and carefully disposed of at the end of its usefulness.


ROAD CLOSURES

Where possible, public transport is recommended on New Year’s Eve. If you’re travelling into the city, plan your trip, arrive early and familiarise yourself with any possible road closures.


SPECIAL REQUESTS

Whilst we aim to meet all special requests, these cannot be guaranteed. Please ensure you advise our Australian based Reservations Team prior to check-in/arrival if you wish to make any special requests for your stay. SPECIFIC VIEW / SUITES / FLOORS CANNOT BE GUARANTEED.


TRAVEL INSURANCE

We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents or insurance providers.


We look forward to hosting you during your stay. Click here to contact us if we may be of any further assistance.

Meriton Suites is owned & operated by Meriton Property Services Pty Ltd (69 115 511 281) and is part of the Meriton Group © Copyright Meriton Suites

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